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A ring being sized and finished to user specifications

Warranty and restoration plan

We are commited to customer service and beautiful, high-quality, personalized keepsakes. We will ensure in all situations possible that you are satisfied with your purchase. Our Warranty and Restoration Plan are examples of our commitment to you.

Warranty

We are committed to providing beautiful, high-quality, personalized keepsakes. Our keepsakes are warranted to be free from defects in materials or workmanship for one year from the date of purchase except chains, which carry a 30 day warranty. Within the respective warranty periods, we will repair or replace the piece at no cost to the customer. The warranty does not cover pieces that have engraving errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn rhodium plating due to use. We also offer a Restoration Plan for products outside of the Warranty period. Additionally, outside of the first year, repairs to damage or worn pieces will be quoted based on standard jewelry repair costs.

Due to the personal nature of our keepsakes, we do not accept returns for refunds except in extraordinary circumstances. We are happy to render any adjustments to your piece for a fee to cover our labor costs, such as a change to an engraving, a stone swap, or plating.

Examples of defects covered by our warrany include, but is not limited to:

  • Product defects
    • Broken bail
    • Crack in metal
    • Broken ring band
  • Internal errors
    • Incorrect engraving
    • Incorrect font style
    • Incorrect orientation (as per order preview)

Examples of defects not covered by our warrany include, but is not limited to:

  • Order entry errors
    • Incorrectly selected product
    • Engraving errors made by the customer
    • Providing the incorrect Secure PIN
  • General Use
    • Allergic reactions
    • Discoloration due to environmental factors
    • Neglect or abuse

If you believe you might be allergic to a specific metal, we recommend you consider our alternative metal offerings such as surgical stainless steel or allergen-sensitive sterling silver.

Repair or replacement

Upon receipt of your warrantied product, we will perform an assessment to determine if the item can be repaired. This assessment, at our discretion may be determined before the product is shipped back. If the item cannot be repaired, a replacement will be sent back. If the product is not available, such as it has been discountinued, we, at our discretion, may select an alternative product of equal or greater worth for replacement. If the product is to be repaired, you will be required to return the item to us at your expense. We recommend using a courier or trackable post for all returned products.

Making a warranty claim

If your product is covered under the warranty, please contact us with your order number and the name of the product under warranty. We will work to make it right. You may be required to submit additiional information such as pictures of the product. You must receive a Return Merchandise Authroization (RMA) from us to include with your return. If any item is received without an RMA, it cannot be processed. Don't worry, we will assist you through the entire process.

Items may be shipped back by alternative carrier at a different service level than the original product at our discretion. Warrantied products are shipped back with no charge to you.

Restoration plan

We understand that your keepsake is important to you and your memory of your loved one. That is why we developed a plan to restore your pendant purchase after long-term wear to keep its luster and beauty for years. We also have care instructions that help you maintain the lustre of your purchase.

To process your pendant for our restoration plan, please contact us with your request, order number, and product requiring restoration. You must receive a Return Merchandise Authroization (RMA) from us to include with your return. If any item is received without a RMA, it cannot be processed. Don't worry, we will assist you through the entire process. You will be required to pay for, in advance, the cost of the restoration and the return shipping. We will let you know the charges before you ship the product.

Our restoration plan includes:

  • All engraving restorations, if required
  • Jewelry cleaning
  • Rhodium plating for sterling silver and white gold products

If your product cannot be restored, we will return the item to you and refund the restoration fee to you.