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Warranty and Restoration Plan

We are commited to customer service and beautiful, high-quality, personalized keepsakes. We will ensure in all situations possible that you are satisfied with your purchase. Our Warranty and Restoration Plan are examples of our commitment to you.


  • Product Defects
    • Broken Bail
    • Crack in Metal
    • Broken Ring Band
  • Internal Errors
    • Incorrect Engraving
    • Incorrect Font Style
    • Incorrect Orientation (as per order preview)
  • Order Entry Errors
    • Incorrectly selected product
    • Engraving errors made by the customer
    • Providing the incorrect PIN
  • General Use
    • Allergic Reactions
    • Discoloration due to environmental factors
    • Neglect or abuse

Repair or Replacement

Making a Warranty Claim

Restoration Plan

  • Fingerprint restoration, if required.
  • Engraving restoration, if required.
  • Jewelry cleaning.
  • Rhodium Plating for Sterling Silver and White Gold products.