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Frequently Asked Questions

People with "Questions" on their mind.

Eternity's Touch understands that you want this piece to be as wonderful as the memories you wish to cherish. We compiled some of the most commonly asked questions to help you craft that perfect piece.


What is an Eternity’s Touch Secure PIN?

How long will my loved one’s fingerprint be in your system?

Will my secure PIN expire?

Do you share fingerprint images with third parties?

Do I get to choose which fingerprint image is used?


Can you really ship products to me in 24 hours?

Can I get multiple items delivered to me for a specific date?

What is the standard care for keepsakes?

Is the sterling silver and gold plated or pure?

Are your items nickel plated?

Are your items rhodium plated? Is there an extra cost?

Order Status

How do I track my order?

How do I cancel or change my order?

I am missing an item from my order?

What day will my package arrive so I can be home?

Shipping, Warranty & Returns

Do you ship to my country?

What will it cost to ship to me?

What is your warranty?

Can I return or have my pendant replaced?

I received the wrong pendant, what do I do?

Payment and Billing

Do I have to pay sales tax?

I have a question on my charges?

What are my payment choices?

When will the charges appear on my bank statement or account?


How do I find products on your website?

How do I navigate your site?

Still Have A Question?

Feel free to contact us and let one of our helpful customer service agents assist you in making that perfect keepsake.