Global Returns & Exchanges
Eternity's Touch, Inc.
Last updated: Wednesday, June 3, 2026 at 1:00 PM EDTWe promise to provide our products with integrity and quality, and we are committed to building relationships based on trust and customer satisfaction.
All of our products are crafted to your specifications. Because each piece is unique and custom to you, returns and exchanges are limited as described in this policy.
Nothing in this policy limits rights that cannot be limited under applicable consumer protection law.
1. Returns
All of our products are crafted to your specifications. Because each piece is unique and custom to you, we can only accept returns that involve manufacturing defects, incorrect items, or damage during shipping, unless a return or refund is required by applicable law.
If your product involves a manufacturing defect, incorrect item, or damage during shipping, please contact us within 72 hours of the shipment being received and explain the problem. We will work with you to make it right.
You may be required to submit additional information, including your order number, Secure PIN, photographs of the product, photographs of the packaging, and a description of the issue.
You must receive a Return Merchandise Authorization (RMA) from us before sending an item back. The RMA must be included with your return. If an item is received without an RMA, it cannot be processed.
2. Warranty
If you have an item that may be covered by warranty, please contact us and we will work with you to make it right.
Warranty claims are handled under our Warranty and restoration plan.
You must receive a Return Merchandise Authorization (RMA) from us before sending an item back for warranty review. The RMA must be included with your return. If an item is received without an RMA, it cannot be processed.
3. Incorrect Item Received
If you believe you received the wrong item, please contact us within 72 hours of the shipment being received and we will work with you to make it right.
You may be required to submit additional information, including your order number, Secure PIN, photographs of the product, photographs of the packaging, and a description of the issue.
You must receive a Return Merchandise Authorization (RMA) from us before sending an item back. The RMA must be included with your return. If an item is received without an RMA, it cannot be processed.
4. Damage During Shipping
If your product appears to have been damaged during shipping, please contact us within 72 hours of the shipment being received.
Please keep the product, packaging, shipping label, and any packing materials until we provide further instructions, as they may be required for carrier review or claim processing.
You may be required to provide photographs of the product, packaging, shipping label, and damage before a return, replacement, repair, or other remedy can be approved.
5. Exchanges
All of our products are crafted to your specifications. Because each piece is unique and custom to you, we do not process exchanges unless required by applicable law or approved by us in writing.
If there is a manufacturing defect, incorrect item, shipping damage, or warranty issue, we may repair, replace, remake, restore, or otherwise address the issue as required by applicable law and our applicable policies.
6. Customer Errors
We are not responsible for customer-submitted errors, including incorrect names, dates, spelling, engraving text, product selections, sizes, materials, fonts, orientation, shipping information, Secure PIN information, personalization choices, or submitted materials.
If a customer-submitted error can be corrected, we may offer an adjustment, remake, restoration, or replacement for a fee.
7. Return Merchandise Authorization
A Return Merchandise Authorization (RMA) is required before any item is sent back to us for return, warranty review, incorrect-item review, shipping-damage review, repair, replacement, restoration, or other assessment.
Items received without an RMA cannot be processed.
We will assist you through the RMA process and provide return instructions where applicable.
8. Country-Specific Return Rights
The following country-specific terms apply where the laws of the relevant country, province, state, or region apply to you.
If there is a conflict between a general section of this policy and a country-specific section that applies to you, the country-specific section applies to the extent of the conflict.
8.1. Canada
If Canadian consumer protection law applies to your order, you may have rights that cannot be excluded or limited by this policy.
Canadian consumer protection laws do not generally create an automatic right to return or exchange a product simply because you changed your mind. However, rights may apply where goods are defective, misrepresented, incorrectly supplied, not delivered, or where another remedy is required by applicable federal, provincial, or territorial law.
Nothing in this policy limits rights you may have under applicable Canadian consumer protection law.
8.2. United Kingdom
If United Kingdom consumer law applies to your order, you may have rights that cannot be excluded or limited by this policy.
Under UK distance-selling rules, the usual cancellation right may not apply to goods that are made to the customer's specifications or are clearly personalized.
This means customized, personalized, made-to-order, memorial, engraved, embedded, or specially produced products may not be cancellable, returnable, or exchangeable simply because you changed your mind.
This does not affect your legal rights if goods are faulty, not as described, incorrectly supplied, damaged during delivery, or if another remedy is required by UK law.
8.3. United States
If United States consumer protection law applies to your order, you may have rights that cannot be excluded or limited by this policy.
Return, exchange, cancellation, refund, warranty, shipping-delay, and disclosure rules may vary by state and by the type of product or transaction.
Customized, personalized, made-to-order, memorial, engraved, embedded, or specially produced products may not be returnable or exchangeable simply because you changed your mind, except where required by applicable law or agreed by us in writing.
Nothing in this policy limits rights you may have for defective goods, incorrect fulfillment, non-delivery, delayed shipment remedies, or other rights under applicable federal or state law.
9. Related Policies
This policy should be read together with our Global Terms and Conditions, Global Shipping Policy, Global Privacy Policy, and Warranty and restoration plan.
10. Changes to This Policy
We may update this policy from time to time by making the updated version available on our website or application and updating the "Last updated" date.
The policy in effect at the time you place an order will generally apply to that order, unless a change is required by law or you agree to a different policy.
11. Language
Where we make these terms available in more than one language, the versions are intended to be equivalent and should be read together consistently.
If you have questions about a translated version of these terms, please contact us.